Here at Plumbing & Heating Medic we are committed to respecting and protecting your right to privacy. We will only ever use your personal information for legitimate business use and will never share it without your permission.
This policy sets out the basis on which any personal data collected from you, or provided to us, will be processed.
We may amend this policy at any time.
Information we may collect from you
You may provide information to us by filling in a form on our website, signing up for our email newsletter, or by contacting us via phone, email or otherwise.
The personal information you provide may include your name, address, email address and phone number. If you request services from us, this information will extend to financial details for billing.
When visiting our website, we may automatically collect information about your computer including your IP address, information about your visit, your browsing history and how you use our website.
Information we receive from other sources
We will rarely receive information about you from other sources. We may be given your contact details from your colleagues, or from people you know well or are acquainted with. We will never buy your information from a third party for marketing purposes.
How we will use your personal information
We will use personal information about you in the following ways:
- Fulfilling your enquiry
- To provide you with information and/or services you have requested from us, including providing you with price proposals and/or relevant marketing material and design examples.
- To complete any financial transaction, you are completing with us.
- Marketing purposes
- To provide you with any business news, updates and standard marketing materials which may be of interest.
- Service improvements and account or project management
- To ensure content on our site is presented to you in the safest and most effective manner, as well as factual and accurate.
- To communicate effectively with you during a project, and for client aftercare once completed.
Sharing your personal information
We will never pass your details on to anyone without your prior consent. We do not work with third party marketing companies and will only ever pass your details to suppliers or consultants as part of a project which you have engaged us to work on.
We may use information from analytics programmes to help optimise our website, however your information is usually shared in a format that cannot identify you.
If we are required to pass on your personal details for legal reasons, we will do this to comply with the law and its requirements in that particular situation.
What is a cookie?
A cookie is a small text file that websites save onto your computer or mobile device when you visit a site. It enables the website to remember your actions and preferences (such as language, font size and other display details) over a period of time. This means you don’t have to keep changing things, or re-entering details for example.
Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.
We use only session cookies on our website.
The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:
(a) we use a cookie starting with wfvt_ to recognise general geographic data about the computer when a user visits our website for the purpose of security to help identify malicious attacks. These are known as sessions cookies and are deleted when you leave the site.
(b) we use a cookie wordfence_verifiedHuman to mark that a user has been verified as human for the purpose of security to help identify malicious attacks. These are known as sessions cookies and are deleted when you leave the site.
We use Google Analytics to analyse the use of our website.
Our analytics service provider generates statistical and other information about website use by means of cookies.
The analytics cookies used by our website have the following names: _ga
The information generated relating to our website is used to create reports about the use of our website.
Most browsers allow you to refuse to accept cookies; for example:
(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;
(b) in Firefox (version 47) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and
(c) in Chrome (version 52), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.
Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.
You can delete cookies already stored on your computer; for example:
(a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/ delete-manage-cookies#ie=ie-11);
(b) in Firefox (version 47), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and
(c) in Chrome (version 52), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”.
Deleting cookies will have a negative impact on the usability of many websites.
This website is owned and operated by Plumbing & Heating Medic.
You can contact us:
(a) using our website contact form;
(b) by telephone, on 07982 622 276; or
(c) by email, using [email protected]
You have the right to ask us not to use your personal information for marketing purposes such as email marketing transmissions. You can exercise your right to prevent this by emailing us at [email protected] and we will remove your details from our list.
Access to information we hold on you
GDPR gives you the right to access any information we hold on you. This request is free of charge and we will stop using the information during the period of request and reply.